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Patient Portal Rules and Regulations
If you are an
existing patient in our office, we have a free online service available called
the "Patient Portal." The link below allows you to communicate in a
secure online manner directly with members of our health care team.
To use the
Patient Portal, you must obtain a username and password. This will be assigned
to you during your office visit. You must have a permanent email address that
you check consistently. You may submit a request to change your password at any
time by clicking on the option "change/reset password" on the logon page.
For security reasons, if you submit an incorrect password
three times, you will be locked out of the Portal and will need to contact
our office to unlock your account.
Important Information Regarding the Patient Portal
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Use is limited to non-emergency communication and requests primarily
involving reviewing lab results and records, prescription refill requests,
requesting appointments and staff messages.
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The Portal facilitates communication between appointments. However, the
Portal does not replace your scheduled office appointments.
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The messages are not checked on the weekends or holidays.
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We expect to respond to communications, requests and password changes within
72 hours.
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We will not send any private health information to your e-mail
(non-secure nor private).
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We will send you an e-mail only when necessary, to request that you access
the secure Patient Portal to review private healthcare information that we
have posted on your Patient Portal.
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Please keep your messages brief.
There is a time limit on writing your message and the system may time out.
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Patient Acknowledgement and Agreement
By using the “Patient Portal” you acknowledge that you have read and fully
understand the Terms & Conditions as described. You understand the procedures
and risks associated with online communications with your healthcare team and
you consent to the conditions described. |
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Please Click
DOOR above
to enter our Patient Portal.
The
following agreements and procedures relate to online communications:
Our office will keep a copy of all medically important Patient Portal
communications in your electronic medical record. This means that appropriate
members of our staff will have access to these communications as part of our
medical records keeping, treatment, and billing and will be released with your
medical record when you authorize release of yYour medical record or when required by the law.
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We will make every attempt to respond to your communications within the
timeframe we have designated. However, there may be times when this is not
feasible, and you understand and agree to accept variations in response
times and use other forms of communications with our office if Patient
Portal responses are not satisfactory to you. If you have not had a response
to your request, please contact our office via the telephone.
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While we will take reasonable precautions to protect your information, we
are not liable for improper disclosure of confidential information unless it
was caused by our intentional misconduct.
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You should print or store (on a computer or storage device owned and
controlled by you) a copy of all Patient Portal communications that are
important to you.
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You agree to follow the procedures that we implement that will allow us to
verify your identity in connection with Patient Portal communications and
you acknowledge that failure to comply with these procedures may terminate
our Patient Portal communications.
Take steps
to keep communications private and confidential including:
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Do not store messages on your employer-provided computer, otherwise personal
information can be accessible or owned by your employer.
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Use a screen saver or close your messages so that any passerby can not read
them
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Keep your username and password safe and private.
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Do not allow other individuals or other third parties to access the
computer(s) upon which you store medical communications.
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Standard e-mail lacks security and privacy features and may expose medical
communications to employers or other unintended third parties. Do not use
standard email to communicate with our office.
If you no
longer have or want access to this webpage, please notify us by written online
communications or in writing to our office. Please allow one week for us to
process the request.
Use good
communications etiquette:
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Confirm that your name and other personal information in the message is
correct.
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Review the message before sending it to make sure that it is clear and that
all relevant information is included.
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Update your contact information online as soon as it changes including your
regularly used e-mail address.
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We will send a notification to your e-mail address when a message has been
sent to you in your Patient Portal.
The
following pertains to access and use of online communications:
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Online communications does not decrease or diminish any of the other ways in
which you can communicate with or see your physician. It is an additional
option and not a
replacement. You are encouraged to contact our office via telephone if you
have any questions or needs.
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Our physicians and professionals will decide which medical topics are
appropriate for online communications and with whom we communicate with
online. You may be directed to contact us via telephone or in person at any
time.
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We may stop providing online communications with you or change the services
we provide online at any time without notice to you.
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